Part of text in table is not saved in DOCX Editor

Technical Support
,
1

Product: WebViewer (DOCX Editor)

Product Version: 10.12.0

Please give a brief summary of your issue: part of text in table is not saved in DOCX Editor

Please describe your issue and provide steps to reproduce it: when adding multiples lines in one cell (separated by carriage returns), only the last line is saved (please use “Résumé narratif” field for testing).
At each subsequent save, only the last line is kept.

We use docx template.

Please provide a link to a minimal sample where the issue is reproducible:
Template.docx (52.7 KB)

3

Hello @christophe.webber,

Thank you for posting on our forum,

To diagnose further we require the following information.

  1. ​Exact code used for testing and steps to reproduce the issue. A demo video would also help us diagnose the issue more efficiently
  2. JavaScript console output showing all warnings and errors.
  3. Network panel showing all failed network traffic
  4. Can you reproduce the issue using our samples (especially on our site)?
  5. ​Can you provide screenshots of the expected vs. actual behavior?
  6. Are you using WebViewer Server?

​ Best Regards,
Jacob Romano Carlsen
Web Development Support Engineer
Apryse Software Inc.

4

Hello @jromanocarlsen,

Few answers :

  1. Can you reproduce the issue using our samples (especially on our site)? YES but using my template I’m able to reproduce the exact same behavior on your demo site. Using your document or a new document on your demo site do not seem to have the issue.
  2. ​Can you provide screenshots of the expected vs. actual behavior? See attached document.
    Test.docx (325.7 KB)
  3. Are you using WebViewer Server? NO

I can provide a demo video but not publicly accessible. Let me know if there is another solution.

Best regards,

Christophe Webber

5

Hello @jromanocarlsen,

Here is a short recording.

Best regards,

Christophe Webber

6

Hello @jromanocarlsen,

Please find attached the Java console log. Network log is not allowed.

Best regards,

Christophe Webber
1729243303510.log (26.2 KB)

7

Hello @jromanocarlsen,

Please consider we have a support contract (tech support request sent).

Best regards,

Christophe Webber

8

Hello @christophe.webber,

Thank you for the information.

We noticed that you had opened a ticket on our Support portal. We will continue our investigation on that support ticket. Let us know if you are unable to access the ticket.

Feel free to reach out on that support ticket if you have any additional questions.

​ Best Regards,
Jacob Romano Carlsen
Web Development Support Engineer
Apryse Software Inc.