Regarding the line break shifting issue with Japanese fonts in Office files

WebViewer Version:10.9.0

Do you have an issue with a specific file(s)? : No
Can you reproduce using one of our samples or online demos? : Yes
Are you using the WebViewer server? : No
Does the issue only happen on certain browsers? : No
Is your issue related to a front-end framework? : No
Is your issue related to annotations? : No

Please give a brief summary of your issue: the line break shifting issue with Japanese fonts in Office files.
(Think of this as an email subject)

Please describe your issue and provide steps to reproduce it:
(The more descriptive your answer, the faster we are able to help you)

When uploading Office files that have Japanese fonts embedded, the line breaks may shift. Even if we install the fonts on our server and upload the files, the same situation occur. There may be no issue with MS P Gothic regarding line break shifts. However, with the most commonly used Japanese fonts currently on Windows, such as Meiryo and Yu Gothic, problems occur.

Is there any way to avoid these issues and align the line breaks? If not, we would like you to take measures regarding the line breaks of Japanese fonts and perform a version upgrade.

Please provide a link to a minimal sample where the issue is reproducible:

attachments are when uploading a file with embedded Japanese fonts and uploading it to Showcase.
A yellow line is drawn where the line breaks are shifted.


γƒ•γ‚©γƒ³γƒˆη”¨(εŸ‹γ‚θΎΌγΏγ‚γ‚Š).docx (2.4 MB)

Hello,

I’m Marcus from the Apryse support team. Thank you for bringing this to our attention. Our team was able reproduce the issue you are seeing when converting your word files to PDF.

I have brought up this behavior to our development team. We will reach out to you when we have more information on a solution here.

Thanks,

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