The evaluation version of the product has expired

[rlaks5757]

Product: Sever SDK

Product Version: 11.5.0

Please give a brief summary of your issue: The evaluation version of the product has expired.
(Think of this as an email subject)

Please describe your issue and provide steps to reproduce it:
(The more descriptive your answer, the faster we are able to help you)
The validation version of the product has been expanded. The error appears when the existing Demo key has expired and a new Demo key has been issued and applied. The error does not appear in the development environment, but it occurs when distributed in a closed network. Can you tell me why?
I’ve already purchased the license, and I’m running a pre-application test.

Please provide a link to a minimal sample where the issue is reproducible:

[system]

Hello, I’m AiRon, an automated tech support bot
While you wait for one of our customer support representatives, I can help you with your question.

It seems like you are facing an issue with the evaluation version of the Apryse Server SDK, where the demo key might not be functioning as expected in a closed network environment. This could be related to network restrictions affecting the validation of the demo key or the application of the new key.

Some things you can try:

• Ensure that the new demo key is correctly applied in your configuration files or environment variables.


• Check if there are any network settings or firewalls in the closed network that might be blocking the validation process.


• Verify that the environment where the error occurs has the same setup as your development environment, especially concerning network access and permissions.


• Consider testing with the purchased license to confirm that the issue is specific to the demo key.

Here are some resources that might help you:

• Getting Started with Apryse Server SDK - This guide can help ensure that you’re setting up the SDK correctly.


• Licensing and Activation Guide - Provides insights into managing your licenses and keys effectively.


• FAQ Section - Contains answers to common questions, which might include issues related to demo key validation.


• Apryse Community Forum - You can ask questions and find solutions shared by other users.

Hopefully, this helps you solve your problem while you wait for a human to get back to you.

[jromanocarlsen]

Hello @rlaks5757,

Thank you for posting on our forum.

If you do not have an unlimited free trial demo key, we would highly recommend this. You can get one from the developer portal by signing in using your email:

https://dev.apryse.com/

Please make sure that the following domains are accessible from your application, as the demo mode will need to send usage data (otherwise the trial will be limited):

PDFTron Web Services (PWS) Timeout Error

This is likely due to your firewall or networking configuration. Please include the following URL pws-collect.pdftron.com:443 (HTTPS) in the approved URL list of your firewall configuration. After contacting your network administrator, if this is not possible to configure your firewall this way you can contact sales (Contact Sales | Apryse) for a custom license.

Please let me know if this works for you, and if you have any further questions.

Best Regards,
Jacob Romano Carlsen
Web Development Support Engineer
Apryse Software Inc.

[rlaks5757]

Thank you for your cooperation.

If so, do I just need to disable the firewall to pws-collect.pdftron.com:443 on the server where the Server SDK is running?

We will release the global firewall for webviewer SDK later and use Server SDK first.

Regards,

[jromanocarlsen]

Hello @rlaks5757,

Yes, once the firewall allows the demo mode to send usage data, you should be able to use the unlimited free trial demo key as expected.

Feel free to let us know if you need further clarification.

Best Regards,
Jacob Romano Carlsen
Web Development Support Engineer
Apryse Software Inc.