Webviewer redaction screen turned white

[okabe.yasufumi]

WebViewer Version:
“@pdftron/webviewer”: “^8.3.0”,

Do you have an issue with a specific file(s)?
Yes.

Can you reproduce using one of our samples or online demos?
Yes.

Are you using the WebViewer server?
No.

Does the issue only happen on certain browsers?
No.

Is your issue related to a front-end framework?
No.

Is your issue related to annotations?
Yes. (redact)

Please give a brief summary of your issue:
(Think of this as an email subject)

redact function.
screen turn white.

Please describe your issue and provide steps to reproduce it:
(The more descriptive your answer, the faster we are able to help you)
1.
Access the demo link published by your company.

JavaScript PDF Redaction Demo | PDFTron WebViewer

Choise attachment file. (test.pdf)
test.pdf (280.3 KB)

Create redact and push [apply redact] button.

screen(pdf) turn white.

Please provide a link to a minimal sample where the issue is reproducible:

JavaScript PDF Redaction Demo | PDFTron WebViewer

Best regard.

[system]

Hello, I’m Ron, an automated tech support bot

While you wait for one of our customer support representatives to get back to you, please check out some of these documentation pages:

Guides:

• Streaming XOD documents
• True PDF Redaction using JavaScript
• Setting up redaction in WebViewer
• Document Redaction in Salesforce - WebViewer configuration required for redaction

APIs:

• PreloadWorker
• Core. Tools - REDACTION
• Core. DocumentViewer - options

Forums:

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[Andy_Huang]

Hello,

Thanks for providing the steps to reproduce as well as the sample file!

I was able to reproduce the same result and I suspect the redaction is removing the group of paths.

However, it does not explain why the outlines of the squares are left. I will have to submit this for analysis and get back to you when I have more information.

[okabe.yasufumi]

Hello,

Thanks for your reply.
All right.
I look forward to hearing back from you.

Best Regard.

[shakthi124]

Hello,

Thank you for your patience with this issue. The document you provided has gradients defined as shading objects (this is part of the PDF standard). As part of the redaction process, shading objects are removed due to security implications.

We are looking to see if this behavior can be changed in the future.

[okabe.yasufumi]

Hello,

Thank you for looking up.

We are looking to see if this behavior can be changed in the future.

All right.

Best Regard.

[okabe.yasufumi]

Hello,
Sorry, I have a few questions.

Are there any conditions other than shading?

Is there a workaround?

Is it always NG if there is a shading?

I want you to investigate files that may not have shading, however, this file can’t upload here.
Therefore, please email me.
okabe.yasufumi@smileforce.jp